Terms and Conditions

Please find information including delivery, returns and refunds here.

Products Or Services Provided

We provide arts workshops and ceramic objects.

Prices And Payment
Prices displayed on this website are applicable at the time of publishing and subject to revision without prior notice. When an order is placed the price applicable at that time will be applicable and honoured.

All prices shown are inclusive of VAT.

Payments for ceramic ware or workshop services are due at point of sale. Upon the clearing of funds ceramics items will be posted at the the earliest opportunity, usually within 2-3 days. If payment is not received items will held until payment is completed. 

Shipping costs are as follows:

£6.00 for first class

£3.50 for second class

If collection from our Edinburgh studio is required this can be arranged. Please contact via email to arrange this. 

Arts workshop courses require full payment prior to commencement of first confirmed workshop date.

Shipping And Delivery

Shipping Policy

We ship products to the UK and Northern Ireland.

Delivery Timeframes

We aim to have items shipped within 2-3 days of receiving payment for orders. Following this items should be received by the buyer according to the delivery option selected. Please be aware that delivery is provided by the Royal Mail and is subject to delay beyond the control of the seller. 

If the shipping of items is delayed beyond the expected three days after receipt of payment the seller will contact the buyer via email to explain the reasoning for this and give updated expected shipping date. Communication will be maintained until items are successfully received by the buyer. 

If items are not received within 4 weeks of the expected delivery date the items will be considered lost in the post and refunds will be provided.

Guarantees And Warranties
Ceramic items are sold as seen in photographs on the online shop. If you require further details of a particular item please get in touch.

Returns and Refunds 

Ceramic items

Ceramic items are sold as seen in photographs on the online shop. All ceramic objects are made individually and by hand, as a such variations will exist due to the mode of production.

Refunds are accepted in the event of damage to the item as a result of postal mishandling.

If pieces are damaged in transit resulting in breakage, cracks or chips to the piece buyers are asked to send photographs via email of the damage to both the item and to the packaging which has caused the breakage. Upon receipt of this a conversation around selection of replacement or refund can begin. If the piece in question is part of an ongoing production run a replacement will be offered. If the piece is no longer part of a production line alternatives may be offered, if this is not acceptable a refund will be provided.

General refunds for reasons other than damage or loss are not routinely offered.

Arts workshop courses

Reasonable efforts will be made by the workshop provider to accommodate changing availability of participants.

Rescheduling for up to two late notice cancellations (with less than 24 hours notice) will be accommodated per course period. Any further late cancellations thereafter will be regarded as having been attended and that session will be forfeited.

If a break is required blocks of workshop sessions can be held for a period of up to 8 weeks to commence at a later date where reasonable availability exists. Thereafter the workshop provider reserves the right to refuse refunds as a result of subsequent non-attendance.

Refunds for workshops services are not offered unless as a result of exceptional personal circumstances. This will be considered on a case-by-case basis with the service provider reserving the right to the final decision.

Limitation Of Liability
The workshop provider will not be liable for any indirect damages that may occur as a result of non-completion of a workshop or any other service.

The provider reserves the right to interpret the terms and conditions stated here and the providers decision is final.

Intellectual Property Rights
All Intellectual property contained in the website is owned by James Chincharo unless otherwise stated. In the case of photo credits copyright is owned by the named person.

Future Changes
Existing customers will be notified of changes to these terms and conditions via email two weeks before they come into effect.

Governing Law

The terms and conditions stated here are applicable under British law.